Refunds

If you want your money back within fourteen days of buying, email hello@getcappture.com and we will refund you in full. You do not have to say why, and we will not try to talk you out of it.

The seven-day trial is the full app. Almost everyone who buys Cappture has already used it for a week, which means refunds are rare and arguing about them would cost more than paying them.

The refund goes back to the card you paid with, through Stripe, usually within five to ten working days — the timing after that is your bank’s, not ours. Your licence is cancelled at the same time. At its next weekly licence check, Cappture stops on any Mac it was activated on and says the licence was cancelled — with a button to export every capture, so nothing is left behind.

Nothing you captured is touched. Your photos and videos are files on your own Mac, and a refund has no reach into them.

Write to us anyway. If something is broken, or the app is not what the site led you to expect, we would rather refund you than keep $19.99 you resent paying. This is a judgement we make in your favour more often than not.

This policy sits on top of the law, not instead of it. If you are a consumer in the UK or the EU you have a statutory right to cancel a digital purchase, and nothing here reduces it. See the terms for the rest.